Privacy Policy for Fiibac Ltd (“Fiibac”)
Introduction
We at Fiibac Ltd (doing business as “Fiibac”) are committed to safeguarding the privacy of our users, including visitors to our website and users of our mobile applications. This policy explains how we collect, use, store, and share your personal information. By using our services (including our website and mobile applications), you agree to the practices described in this policy.
1. What Information Do We Collect?
1.1 We may collect, store, and use the following types of personal information:
(a) Information you provide to us directly, such as your name, email address, username, passwords, and other data when you register on our website or app, use our services, or communicate with us.
(b) Information related to your interactions with our services, such as application usage, feedback provided, and user-generated content.
(c) Information collected automatically, including details about your device (IP address, geographical location, operating system, browser type, and version), usage patterns, and navigation through our website or app.
(d) Sensitive personal information, such as health data, may be processed when necessary, with your explicit consent, for providing sports-related feedback.
(e) Payment data for purchases made in-app, such as your payment instrument number and security code, which is managed securely by our payment processors (e.g., Apple). Their privacy policy can be accessed here.
(f) Cookies and similar tracking technologies may be used to enhance user experience. For more details, see Section 12.
2. How Do We Use Your Personal Information?
2.1 Personal information provided through our services will be used for the purposes outlined in this policy. We may use your personal information to:
(a) Provide, operate, and improve our services, including the app-based feedback engine.
(b) Facilitate account creation, authentication, and user management.
(c) Enable you to interact with our services, including providing and receiving feedback.
(d) Send administrative or marketing communications, provided that you have opted in to receive them.
(e) Ensure the security of our services, detect and prevent fraud, and verify compliance with our terms and conditions.
(f) Use anonymized information for internal analytics, reporting, and performance analysis.
(g) Respond to your inquiries or complaints regarding our services.
3. Legal Bases for Processing Your Information
3.1 We process personal information only when we have a valid legal basis to do so, in accordance with UK GDPR:
(a) Consent: We may process your personal information with your explicit consent, which you may withdraw at any time.
(b) Contractual Necessity: We process your data as necessary to fulfil our contractual obligations to you.
(c) Legal Obligation: We may process personal information to comply with legal obligations.
(d) Legitimate Interests: We may process personal information based on our legitimate business interests, provided that such processing does not override your rights and freedoms.
4. Sharing Your Personal Information
4.1 We may share your information with:
(a) Service providers and partners who help us provide our services, such as cloud storage providers and payment processors.
(b) Business partners in case of a merger, sale, or business transfer, but only with adequate privacy safeguards.
(c) Regulatory authorities if required by law, or for the establishment, exercise, or defense of legal claims.
4.2 We do not share your personal information with third parties for their direct marketing purposes without your explicit consent.
5. International Data Transfers
5.1 Personal information we collect may be transferred to and processed in countries outside of the UK or European Economic Area (EEA). We ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.
6. How Long Do We Keep Your Information?
6.1 Personal information will be retained for as long as necessary for the purposes described in this policy or as required by applicable law.
6.2 When there is no ongoing legitimate business need to retain your information, we will either delete or anonymize it.
7. How Do We Keep Your Information Safe?
7.1 We have implemented appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet is 100% secure.
7.2 Users are responsible for keeping their account credentials safe. We will never ask you for your password, except when logging into our services.
8. Your Privacy Rights
8.1 Depending on your location, you may have the following rights regarding your personal information:
(a) Access: You may request a copy of your personal information that we hold.
(b) Rectification: You can ask us to correct inaccurate or incomplete data.
(c) Erasure: You may request the deletion of your personal information.
(d) Restriction: You can ask us to restrict the processing of your data.
(e) Objection: You may object to certain types of data processing, such as direct marketing.
(f) Data Portability: You can request a copy of your data in a structured, machine-readable format.
8.2 To exercise these rights, contact us at info@appoly.co.uk. We will respond in accordance with applicable data protection laws.
9. Cookies and Similar Technologies
9.1 We use cookies to enhance user experience and provide core functionalities. Cookies may be persistent or session-based.
9.2 You can manage cookie preferences through your browser settings, but disabling cookies may limit the functionality of our services.
10. Updates to This Policy
10.1 We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be effective once accessible on our website or app.
11. Contact Information
11.1 If you have any questions about this policy or our privacy practices, you can contact us:
Fiibac Ltd 4 – 6 The Wharf Centre Wharf Street Warwick, Warwickshire CV34 5LB England
Email: info@appoly.co.uk
12. Third-Party Websites
12.1 Our services may include links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.
13. Data Protection Authority
13.1 If you are located in the UK and believe we are unlawfully processing your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).
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